Please read over the following COVID protocols thoroughly and voice any concerns as soon as possible. These protocols are mandatory and will be strictly enforced. We retain the right to refuse service to anyone not following the protocols.
Pre-Arrival Screening
Prior to arrival, you will be required to complete BC’s COVID self-assessment and have a negative test with results no older than 3 days.
Arrival
Upon arrival to the lodge, your body temperature will be taken and you will be asked a series of questions to determine your health. If a fever is present, you will isolate for two hours and then remeasure.
Transportation (airport pickup & travel to hiking trailheads)
We will be using all 4 of our vehicles and will put 3 guests in each, as well as one driver. Face masks are mandatory prior to entering the vehicle and for the duration of the drive. Hand sanitization is required prior to entry and upon exit. Once out of the vehicle and spaced 2 meters from the next guest, you can remove your mask.
Spa
A maximum of 3 guests will be permitted in the hot tub and infrared sauna at one time. The steam room will not be available. Usage is limited to 15-minutes at one time to allow all guests to enjoy the amenities.
Face masks are required during all treatments. Washing or sanitizing your hands is required prior to entering the treatment room. Your practitioner will also be wearing a mask.
Yoga & Exercise Classes
Hand sanitization is required prior to entry of the yoga studio & gym and upon exit. Appropriate distancing will be marked on the floor and you will use the same station all week. You are required to sanitize your equipment pre and post-usage. Masks are optional.
Dining
The dining area will have 4 tables, spaced 2 meters apart, with only 3 guests seated at each. A mask is not required while eating.
Health Talks & Consultations
During health talks in the lounge, distancing will be in effect and masks are required.
During 1 on 1 consultations, face masks are required.
Public Space (lounges, fire-pit area)
Masks are required in all public spaces. Sanitizing your hands prior to entry is required. 2 meter distancing is required when possible.
Temperature Checks
Guest and staff body temperatures will be taken daily.
Staff Interaction
All Mountain Trek staff will be wearing masks, hand sanitizing, and practicing social distancing (except while guiding a hike or instructing a class).
Other Important Things To Note
Mountain Trek Staff
Due to distancing and health concerns, we will be running with less staff than normal.
Lodge Capacity
We will be limiting the number of guests each week to 12. This allows all guests to distance more appropriately.
Canceled Regular Services
Ainsworth Hot Springs is currently not operating so you will not have access to natural mineral hot springs.
Restorative yoga will not be available this year due to the inability to sanitize the equipment properly.
Thai massage is not available this year.
The steam room will not be available as its environment (a hard surface, warm temperature, and humid conditions) is ideal for the virus.
Symptom Response
If a guest or staff member exhibits COVID symptoms, they will be asked to get tested in Nelson immediately, and self isolate until test results (1-3 days). If the test returns positive, the lodge will be shut down immediately and all guests and all staff (and their families) will go into a two-week quarantine at their own expense.
Our Commitment To Preserving Health
Mountain Trek is a world-renowned health retreat and we take everyone’s physical, mental, and emotional health very seriously. We will continue to monitor the COVID situation daily, and reserve the right to cancel the program if we deem that guest and staff safety is at risk.
An Award-Winning Retreat
